1. What ways can I pay for my purchase?
We accept major mainstream payment methods. You can choose one at your convenience. PayPal, UnionPay, JCB, Diners Club, Discover, American Express, VISA/MasterCard etc..
2. What is your upgrade policy?
Goooch provides free lifetime updates for most of the products to our registered customers. If you are required to input a new registration code when the products get upgraded, you can contact our Support Team and attach your order information for a quick answer..
3. Is it safe to purchase from your website?
Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, download our products, or place an order online..
4. Can free-download customers enjoy customer service/support?
Yes. Regardless of whether you use the trial version or the full version, customer care is always at your beck and call. Please feel free to contact us for assistance if you encounter any technical problems. You will get a reply within 48 hours if you contact the support team..
5. Why was the price I paid for more than the price listed on the website?
We only charge the price as listed on the website, and the extra part of the price is the tax fee..
6. How to apply for a refund if I am not satisfied with the purchase?
Goooch provides a 30-day Money Back Guarantee,you can apply for a refund in the order details..
7. What if I purchased the wrong product?
Please contact with Goooch customer service, we will help you change the license code into the correct software that you need..
8. Why did I not receive my license code after checking out the order?
Generally, you will receive an email with the license code within 1 hour. If you could not find it in the mailbox and spam folder, kindly contact us via email(firstname.lastname@example.org ) attaching the payment receipt, we will reply to you as soon as possible..
9. What license options do you offer?
We provide 1 Month plan/1 Quarter plan/1 Year plan for 1 mobile device and Lifetime License for 5 mobile devices. License can be used on 1 Win/Mac..
10. Can I get a free trial of your products before purchase?
Yes, we provide a free-download version(partial functions) for all our programs. If you would like to enjoy all features, we recommend that you can buy the full version..